Frequently Asked Questions
Everything you need to know about shopping with Sunaofe
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
Sunaofe offers a 30-day return policy for most items. Products must be in their original packaging and in like-new condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer a warranty on your products?
Yes, we stand by our quality. Most Sunaofe products come with a limited 1-year warranty covering manufacturing defects. Please check your specific product manual for details.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 1 hour of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.